Frequently asked questions

Per car. The price you see covers the whole vehicle for your party, including fuel, tolls, parking and the driver’s expenses.

Pay the driver in cash (US dollars) at the end of your journey. PayPal and ABA PayWay (KHQR) online payment are coming soon.

Many do. Choose the English-speaking driver extra to guarantee a driver who speaks good English for the whole trip.

No. You can book as a guest and manage the reservation with your booking reference.

Use the language menu in the header to read the site in 15 languages. Translation is automatic, so prices and times stay exact.

Every driver is verified before accepting trips: licence, ID and vehicle documents are checked and re-checked on expiry.

We accept bookings at least 4 hours before pickup. For airport arrivals and long drives we recommend booking a day ahead so we can assign the best driver for your route.

Yes. Enter your flight number when booking and we monitor the arrival time. Airport pickups include 90 minutes of free waiting after landing.

Yes. Choose the quantity when you select a vehicle class. Large groups can also choose a minivan, bus or coach.

Yes. Add a Stopover as an extra during booking so the price is agreed in advance.

Open Manage reservation with your booking reference, then send a change request. We confirm the new details by email.

Yes, every day of the year. Khmer New Year and Pchum Ben are busy, so book early.

No. Every price includes tolls, parking, fuel and the driver’s meals. Only optional extras you choose are added.

Online payment with PayPal and ABA PayWay (KHQR) is coming soon. For now you pay the driver in cash at the end of the trip.

Tipping is never required, but is appreciated if you enjoyed the service.

Cancel free of charge up to 24 hours before pickup from the Manage reservation page. Later cancellations may be charged in full because the driver has already been scheduled.

Yes. Open Manage reservation with your booking reference, then send a change request. We confirm by email and Telegram.

Your driver waits in the arrivals hall holding a sign with your name. The exact meeting point and the driver’s phone number are sent to you by email before you land.

Add your flight number when booking and we adjust the pickup to the actual landing time. Airport pickups include 90 minutes of free waiting.

Yes. Choose the airport as the drop-off and set the pickup at least three hours before an international flight.

Techo International (KTI) near Phnom Penh, Siem Reap Angkor International (SAI) and Sihanoukville (KOS), plus the main border crossings.

Capacity is shown on every vehicle card. For larger groups choose a minivan or bus, or book two cars in one reservation.

Yes, every vehicle is air-conditioned and cleaned before each trip.

You receive the class you booked or a similar model of the same standard.

Use WhatsApp, Telegram, phone or email from the Contact page. For a pickup within four hours, please call or message us directly.

Call the number in your confirmation. If a vehicle cannot continue we send a replacement as quickly as possible at no extra charge.

Drivers aim to arrive ten minutes early. If anything goes wrong we contact you immediately and arrange a replacement.

Yes, in a carrier. Add Pet transportation as an extra when you book so we send a suitable vehicle.

Yes. Child seats for children up to 18 kg can be added as an extra. Please book them in advance.

Child seats suit children up to 18 kg. Please book them in advance as an extra.