Terms & conditions

These terms apply to every booking made through this website with eTripRider (“we”, “us”). We arrange private transport in Cambodia with independent, verified drivers. Our contact details are on the Contact page.

We offer private car, van and bus transfers and private-driver hire. Prices are shown in US dollars (USD) per vehicle and include fuel, tolls, parking and the driver’s expenses unless the booking page says otherwise. The price shown on the final step is the price you pay. Trips marked “On request” are priced by us after you send the request, and are only confirmed once you accept the price.

A booking is confirmed when you receive a confirmation email or message with a reference number. Please check the pickup address, date, time, passengers and luggage carefully. You are responsible for giving correct details, including a working phone number and, for airport pickups, the flight number.

You can pay cash (USD) to the driver at the end of the journey, or online by card, KHQR / ABA PAY through ABA PayWay, or by PayPal when these options are shown at checkout. Online payments are processed by the payment provider on its own secure page: we never see or store your full card number. An online booking is paid once the provider confirms the payment to us. If a payment fails or is cancelled, the booking stays saved and you can try again or choose to pay the driver in cash.

You may change or cancel a booking free of charge up to 24 hours before the pickup time using the Manage reservation page or by contacting us. Cancellations inside 24 hours, and no-shows, are not refunded. If we cannot provide the service we will refund you in full. Full details, including how and when refunds are paid, are in our Refund policy.

Address pickups include 60 minutes of free waiting; airport pickups include 90 minutes after the actual landing time. Additional waiting is charged at the additional-time rate and paid to the driver.

Each vehicle class states its maximum passengers and luggage. For safety we may refuse to carry more than the stated capacity. Child seats must be requested when booking.

Please treat the driver and vehicle with respect. Smoking, illegal items and behaviour that endangers the driver or others are not allowed and the driver may end the trip, in which case no refund is due. You are responsible for damage you cause to the vehicle.

Traffic, weather, road closures, border or airport delays and other events outside our control can change journey times. Times shown are estimates. We will always do our best to keep you informed and to find an alternative.

We act as a booking agent for independent, verified drivers. Our liability to you is limited to the value of the booking, except where the law does not allow this. Travel insurance is recommended.

We handle your personal data as described in our Privacy policy.

We may update these terms from time to time; the version on this page when you book applies to that booking. These terms are governed by the laws of the Kingdom of Cambodia. If you have a complaint, please contact us first so we can put it right.