Refund policy

This policy explains when and how you get your money back for a booking paid online (ABA PayWay card or KHQR / ABA PAY, or PayPal). If you chose to pay the driver in cash, nothing is charged in advance, so there is nothing to refund: simply cancel before the pickup as described below.

Cancel free of charge and receive a full refund of the amount you paid. Use the Manage reservation page (your booking reference and email are required) or contact us.

The booking is not refundable, because the driver and vehicle are already reserved for you. If a genuine emergency stops you travelling, contact us and we will do what we can to help, for example by moving the booking to another date.

If we cancel, cannot find a driver, or the vehicle we confirmed is not available and we cannot offer a suitable alternative that you accept, you receive a full refund.

You can change the date, time or details free of charge up to 24 hours before pickup, subject to availability. If the new price is lower we refund the difference; if it is higher you pay the difference.

If the service was not what we promised (for example a much later pickup, a different vehicle class, or a driver problem), tell us within 7 days of the trip with your booking reference. We review each case fairly and may refund part or all of the booking.

Refunds go back to the same payment method and in the same currency (USD) you used: the card or ABA account paid through ABA PayWay, or your PayPal account. We approve refund requests within 3 business days. After that your bank or PayPal decides when the money appears; this usually takes 3 to 10 business days, and for some card issuers a little longer.

A refund covers the booking total you paid, including extras ordered with it. If you used a promo code, the refund is the amount actually paid after the discount.

If you were charged twice or for the wrong amount, contact us with the booking reference or a screenshot of the payment. We will correct it and refund any excess in full.

Open Manage reservation and cancel your booking, or contact us on the Contact page by phone, WhatsApp, Telegram or email with your booking reference. We reply every day.